How do I fix “synchronized captions should be provided for prerecorded web-based video” error using the Accessibility Checker (UDOIT)?

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This result can appear as an error or a suggestion.

Error - If you get this error, you may have added a YouTube video or a link to a YouTube video to your course content that has automatically generated captions.
Suggestion - If you get this suggestion, you may have added a non-YouTube video or link to a non-YouTube video to your course. The reason that this generates a suggestion instead of an error is that the Accessibility Checker (UDOIT) can't detect if a non-YouTube video has captions or not.

Please note: Not all videos will be checked by UDOIT. The following will need to be checked manually:

Recordings added with the Record/Upload Media button in the Rich Content Editor toolbar.
YouTube videos that have no captions whatsoever - not even automatically generated captions.
Most video/audio hosted on websites other than YouTube and Vimeo.

There is no U Fix It! solution for this issue as often the closed captions need to be added to a 3rd party video (Kaltura, YouTube, Vimeo, etc.). UNCC uses Kaltura for video integration and closed captioning. Visit Kaltura Closed Captioning FAQ for more information.

False Positives

There are four ways to get false positives:

(Most Common) A captioned Vimeo video is linked or embedded in your course.
An open-captioned video or video with captions burned into the visuals of the video is linked or embedded in your course (similar to the video above).
A YouTube video using an edited autocaption file instead of a separate, man-made caption file is linked or embedded in your course.
A link containing the word Vimeo in the URL is inserted in your course.

In all of the above cases, the Accessibility Checker (UDOIT) error or suggestion may be ignored.

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