How do I download and install Jabber on my personal computer?

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Jabber allows employees to use their University phone number from a computer or mobile device. Please note:

Only employees with a dedicated phone line can use Jabber. Employees who only have a voicemail box are not eligible.
All office lines are provisioned with Jabber to use on your computer. However, if you want to use the Jabber on a mobile device with the mobile app, you will need to submit a request and select Cisco Jabber Request.
To request a new phone line and Jabber, complete the New Line Request form.

Windows

Mac

Go to software.charlotte.edu
Click Sign In
Log in with your NinerNET credentials
Click Start shopping
Click on the Cisco Jabber tile
Select your Operating System
Click Add to Cart
Click Check out
Click Download
Click Download
Once downloaded, navigate to the file location, right-click the CiscoJabber-Install-ffr.12-5-1.zip file and click Extract All... then Extract - this should create a folder in the download location titled CiscoJabber-Install-ffr.12-5-1

If you are off campus, you will need to enter your complete email address - <username>@uncc.edu
Click into the CiscoJabber-Install-ffr.12-5-1 folder twice - then double click CiscoJabberSetup.msi - click Run if prompted by Windows
Click Accept and Install after viewing the notices and disclaimers
Cisco Jabber install will begin - click Yes to allow Jabber to install on your computer
Click Finish when complete
A shortcut will be created on your desktop; double-click to open Jabber
Enter your NinerNET credentials and click Sign In

If you are off campus, you will need to enter your complete email address - <username>@uncc.edu
You can now use Jabber
See this FAQ for Jabber configuration

Go to software.charlotte.edu
Click Sign In
Log in with your NinerNET credentials
Click Start shopping
Click on the Cisco Jabber tile
Select your Operating System
Click Add to Cart
Click Check out
Click Download
Click Download
Once downloaded, navigate to the file location and double-click the CiscoJabberMac-12.5.1.277406.pkg file
The installation window will open - click Continue
Click Continue for the license agreement and Agree to accept the terms
Click Continue for the installation destination
Click Install to begin the installation
At the prompt, enter your administrator password (the account you used to login to the computer) and click Install Software
When the installation is complete, you should see the Jabber icon in your dock. Click Jabber to open
Enter your University email address and click Continue
Enter your NinerNET credentials and click Sign In

If you are off campus, you will need to enter your complete email address - <username>@uncc.edu
You can now use Jabber
See this FAQ for Jabber configuration

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