Tell Me

The University will transition to the Zoom Phone service during the Fall semester 2023. Zoom phones will allow you to make and receive calls over the internet using your computer, smartphone, or voice-over-IP-enabled deskset. See Zoom Phone FAQs.

Jabber allows employees to use their University phone number from a computer or mobile device.   Please note:

  • Only employees with a dedicated phone line can use Jabber. Employees who only have a voicemail box are not eligible.
  • All office lines are provisioned with Jabber to use on your computer. However, if you want to use the Jabber on a mobile device with the mobile app, you will need to submit a request and select Cisco Jabber Request. 
  • To request a new phone line and Jabber, complete the New Line Request form.
Windows Mac
  1. Go to software.charlotte.edu
  2. Click Sign In
    Sign In button screenshot
  3. Log in with your NinerNET credentials
  4. Click Start shopping
    Start shopping button screenshot
  5. Click on the Cisco Jabber tile
  6. Select your Operating System
  7. Click Add to Cart
    Add to cart button screenshot
  8. Click Check out
    Check out button screenshot
  9. Click Download
    Download button screenshot     
  10. Click Download
    Download button screenshot 

  11. Once downloaded, navigate to the file location, right-click the CiscoJabber-Install-ffr.12-5-1.zip file and click Extract All...  then Extract - this should create a folder in the download location titled CiscoJabber-Install-ffr.12-5-1
    Jabber File Extract

    If you are off campus, you will need to enter your complete email address - <username>@uncc.edu

  12. Click into the CiscoJabber-Install-ffr.12-5-1 folder twice - then double click CiscoJabberSetup.msi - click Run if prompted by Windows
    Jabber Windows Install File
  13. Click Accept and Install after viewing the notices and disclaimers
  14. Cisco Jabber install will begin - click Yes to allow Jabber to install on your computer
  15. Click Finish when complete
  16. A shortcut will be created on your desktop; double-click to open Jabber

  17. Enter your NinerNET credentials and click Sign In

    If you are off campus, you will need to enter your complete email address - <username>@uncc.edu

  18. You can now use Jabber
  19. See this FAQ for Jabber configuration
  1. Go to software.charlotte.edu
  2. Click Sign In
    Sign In button screenshot
  3. Log in with your NinerNET credentials
  4. Click Start shopping
    Start shopping button screenshot
  5. Click on the Cisco Jabber tile
  6. Select your Operating System
  7. Click Add to Cart
    Add to cart button screenshot
  8. Click Check out
    Check out button screenshot
  9. Click Download
    Download button screenshot     
  10. Click Download
    Download button screenshot 
  11. Once downloaded, navigate to the file location and double-click the CiscoJabberMac-12.5.1.277406.pkg file
  12. The installation window will open - click Continue
  13. Click Continue for the license agreement and Agree to accept the terms
  14. Click Continue for the installation destination
  15. Click Install to begin the installation
  16. At the prompt, enter your administrator password (the account you used to login to the computer) and click Install Software
    Mac Install Password Prompt
  17. When the installation is complete, you should see the Jabber icon in your dock. Click Jabber to open
  18. Enter your University email address and click Continue

  19. Enter your NinerNET credentials and click Sign In

    If you are off campus, you will need to enter your complete email address - <username>@uncc.edu


  20. You can now use Jabber
  21. See this FAQ for Jabber configuration


Related FAQs

Page viewed times