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Some offices rely on fax services. Using this file request feature may be a substitute. Each unit will need to evaluate specific business process. Level 0 - 2 data can be collected this way from both internal and external customers. 

In certain extreme circumstances, like the Covid-19 Pandemic, Dropbox file request functionality could be used for the collection of Level 3 data.  File request folders used for Level 3 must be stored in a Dropbox Team Folder - see this FAQ for more information. OneIT Security Services must approve all Level 3 data requests.

You can create a file request folder to collect files into Dropbox

  1. Setup your Dropbox account by following the instructions in this FAQ
  2. Login to
  3. Click Request files
    Dropbox request files
  4. The Create request box will open
    create request box
    1. Enter a Title - Give your request a name
    2. Change Folder location (optional) - Change where the file will be stored in your Dropbox
    3. Set expiration - Check this box if you wish to set a time for the request to close - if checking pick the desired date
  5. When ready - click Next
  6. The Send file request box will open
    1. You can Copy the Share a link to give to others via Gmail or other methods
    2. Enter email addresses directly into the Email it instead - if entering addresses, you have the option of adding a message
  7. Click Done
  8. See this Dropbox FAQ for additional information

Dropbox File Request folders can be shared with Dropbox Teams. See this FAQ for more details about Dropbox Team Folders.

Related FAQs

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