How do employees setup a landline with Duo for the first time?

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This is not an option for student employees. A mobile device with the mobile app is the best option for Duo since it will work with or without a wireless or cell connection.

When you first sign up for Duo, you can set up a landline using the steps below:

Browse to ninernet.charlotte.edu
Click Manage Account and login
Click Secure your account now in the Duo Two-Factor Authentication section
Click Start setup
Select the Landline option and click Continue
Enter your phone number
Check the box to confirm the number is correct and click Continue
You will need to verify ownership of the number - click Call me
You will receive a call to the phone number entered. Enter the 6-digit code and click Verify

The call will be received within a few seconds after clicking the Call Me button. The number will be an unfamiliar number and may show as a SPAM call.
If entered correctly, a green check will appear to the right of the Verify button - click Continue
Click + Add another device to add other devices
Click Log Out when finished