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IT Support

The University's Office of OneIT Department provides limited technical support for those electing to use a 3rd Party email clients to retrieve Gmail.  Support includes best effort IT phone support (no ticket escalation) and the FAQs shown. Individual colleges/departments may provide additional support. The College of Liberal Arts & Sciences (CLAS) does not support IMAP email clients


OneIT recommends accessing Gmail via the web browser interface.  3rd party applications like Outlook, Thunderbird, and Apple Mail do not offer the full search, integration and ease of use and frequently results in inconsistent operation.

  1. Go to
  2. Click on the green Free Download link to download Thunderbird
  3. Open the file you just downloaded and click Run when prompted
    1. If asked to allow the program to make changes to your computer, click Yes to agree
  4. Click Next to begin installation
  5. Select Standard for Setup Type and click Next
  6. By default, the "Use Thunderbird as my default mail application" will be checked - uncheck as desired
    Thunderbird default checkbox
  7. After installation, click Finish
  8. On the Account Setup tab, fill in your display name and email address and password
    Account setup window
  9. Thunderbird will attempt to connect and will fail - complete the following under the Manual configuration section
    1. Incoming server
      1. Server =
      2. Port = 993
      3. Connection security = SSL/TLS
      4. Authentication method = OAuth2
      5. Username = NinerNET Email address (
        Incoming Server
    2. Outgoing mail
      1. Server =
      2. Port = 465
      3. Connection security = SSL/TLS
      4. Authentication method = OAuth2
      5. Username = NinerNET Email address (
        Outgoing Server
  10. Click Done
  11. You will be redirected to the University's Single Sign On login - enter your NinerNET username & password and complete the Duo authentication
  12. A Google permissions box will open - click Allow
    Allow Google Permissions
  13. Your mail will be available on the Inbox tab

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