Tell Me
The below instructions are for adding an iOS or Android device if you have already been using Duo
- If you are a new employee and getting started with your NinerNET account and Duo - see this FAQ
- If you are voluntarily signing up for Duo - see this FAQ
Log into ninernet.charlotte.edu
- In the Duo Two-Factor Authentication section, click Add or remove phones & tablets
- Use an existing Duo device to authenticate - if you generated a code from the Get Duo Code page, that same code will work for this authentication
- Click + Add another device
- Follow the instructions in the table below for the type of mobile device you have:
iPhone | Android Phone | iPad | Android Tablet |
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- Before continuing with the setup, download and install the Duo Mobile app from the App Store
 - Tap OK when asked about Push Notifications
- Select the Mobile phone option and click Continue
 - Provide your cell phone number and click the box to verify it is the correct number and click Continue
 - Choose iPhone and click Continue
 - Click the I have Duo Mobile installed button
 - Open the app on your phone and if prompted, review and Accept the license agreement
- Tap the + button in the top right of your phone/tablet app
- Click OK to allow using the camera
 - Scan the QR code with your phone/tablet; you should have a green check show if the scan is successful
 - Click Continue
- Click Log Out in the upper right hand corner
| - Before continuing with the setup, download and install the Duo Mobile app from the Google Play Store
 - Click Accept to give Duo Mobile access to your Camera
 - Select the Mobile phone option and click Continue
 - Provide your cell phone number and click the box to verify it is the correct number and click Continue
 - Choose Android and click Continue

- Click the I have Duo Mobile installed button
 - Open the app on your phone and if prompted, review and Accept the license agreement
- Tap the + button on your phone/tablet app
 - Scan the QR code with your phone/tablet; you should have a green check show if the scan is successful
 - Click Continue
- Click Log Out in the upper right hand corner
| - Before continuing with the setup, download and install the Duo Mobile app from the App Store
 - Tap OK when asked about Push Notifications
- Select the Tablet option and click Continue
 - Select the IOS (iPad, iPod Touch) option and click Continue

- Click the I have Duo Mobile installed button
 - Open the app on your phone and if prompted, review and Accept the license agreement
- Tap the + button in the top right of your phone/tablet app
- Click OK to allow using the camera
 - Scan the QR code with your phone/tablet; you should have a green check show if the scan is successful
 - Click Continue
- Click Log Out in the upper right hand corner
| - Before continuing with the setup, download and install the Duo Mobile app from the Google Play Store
 - Click Accept to give Duo Mobile access to your Camera
 - Select the Tablet option and click Continue
 - Select the Android option and click Continue

- Click the I have Duo Mobile installed button
 - Open the app on your phone and if prompted, review and Accept the license agreement
- Tap the + button on your phone/tablet app
 - Scan the QR code with your phone/tablet; you should have a green check show if the scan is successful
 - Click Continue
- Click Log Out in the upper right hand corner
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