If you are not able to login to a ENGR Mosaic service, try the following steps...
- Are you using your NinerNET username and password (what you use to login to my.charlotte.edu)?
- No - try again using NinerNET username and password
- Yes - then...
- Are you able to successfully login to my.charlotte.edu?
- No - password reset needed
- Yes - contact the Mosaic Service Desk
- In some cases, the issue may be related to your Mosaic and NinerNET accounts being out of sync. A NinerNET password reset may correct the issue