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IT Support

The University's Office of OneIT provides limited technical support for those electing to use a 3rd Party email clients to retrieve Gmail.  Support includes best effort via IT Service Desk phone support (no ticket escalation) and the FAQs shown. Individual colleges/departments may provide additional support. The College of Liberal Arts & Sciences (CLAS) does not support the use of IMAP email clients.

  1. Yes however OneIT recommends and supports using the Gmail web interface for every day use. 
  2. For customers who want to use an an email client, see these FAQs:
    1. How do I configure Outlook email client to work in Gmail?

    2. How do I configure Thunderbird email client to work with Gmail?

  3. For some special needs e.g. mail merge and scanning, an IMAP email client may be necessary.


OneIT recommends accessing Gmail via the web browser interface.  3rd party applications like Outlook, Thunderbird, and Apple Mail do not offer the full search, integration and ease of use and frequently results in inconsistent operation.

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