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The U2F configured fob will only work in the Chrome browser.

  1. You have to enroll from a computer using the Chrome browser
  2. Go to ninernet.charlotte.edu and click on Manage Account
  3. Click Secure your account now in the Duo Two-Factor Authentication section
    Duo Enroll from PW Manager
  4. Click Start setup
    protect your account
  5. Select U2F token as the type of device you wish to add

  6. Click Continue

  7. A pop-up window will open. 
  8. Insert your fob into a USB slot - it should begin flashing. 
  9. Pinch the gold activation button
    enroll U2F token second screen
  10. A green check mark will briefly appear and the pop-up window will close. 
  11. You will be returned to the Duo My Settings & Devices.  The U2F token will be displayed as a NEW device
    installed U2F token
  12. Click Log Out in the upper right corner

Here are some other important notes regarding using a fob...

  • You will need to keep the U2F token with you to authenticate to Duo
  • We recommend enrolling a second device (tablet, phone) if possible. See this FAQ
  • See these Duo best practices - especially setting the browser to remember login for 30 days
  • If you forget your fob and need to login, call the IT Service Desk, 704-687-5500. See this website for hours


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