PIN Number

If you're asked to provide a PIN when entering Cisco's self serve portal, simply enter a four-digit number of your choosing. You will then be allowed to enter.

Tell Me

Cisco phone service is at end of life. The university will be migrating to Zoom phone starting Fall '23. See Zoom Phone FAQs.

  1. Go to Cisco's Self Care Portal: https://atkins-cm.voice.uncc.edu/ucmuser/main# (if off-campus, you need to log into the VPN to connect to the portal)
    1. Enter your NinerNET credentials
  2. Find the block that displays the Cisco 8441 phone. Click the gear icon and choose Settings
  3. Choose Speed Dial Numbers > Add New Speed Dial
  4. Complete the requested information in the Add Speed Dial pop-up window:

    1. Number/URI: On-campus, enter the last five digits of their phone number (e.g. 7XXXX); Off-campus, enter their full phone number, starting with "9" (e.g. 9XXX-XXX-XXXX)
    2. Label (Description): The person's name
    3. Speed Dial: Use numbers 1-10. The first number should be "1", the second should be "2", and so on
  5. Click the Save button
  6. Repeat as needed
  7. To use speed dial:
    1. Click the speed dial number e.g. 1, 2, 3 etc
    2. Click the two dots
    3. Click Speed Dial

Resources

See the below guides for additional information:

  1. Cisco Phone Self Service Portal
  2. Quick Start Guide
  3. User Guide 


Related FAQs

Page viewed times