What are the Duo best practices?

Tell Me

There are a number of things that you can do or not do with Duo to limit problems.

1. DO set up 2 devices - a primary device and a secondary device whenever possible
2. DO use the "Remember me for 30 days" option on a trusted computer (not a public or shared one)
3. DO keep the default When I log in setting to "Ask me to choose an authentication method" - automatically using one device can make managing settings very difficult
4. DON'T worry about using Duo during times of poor internet connectivity - see this FAQ on how the Duo app can generate a key for authentication even when there is no internet connection
5. DO plan ahead when traveling - see this FAQ when traveling overseas and this Duo Travel Guide
6. DO contact the IT Service Desk if you ever receive a Duo login prompt when you weren't expecting one

Related FAQs

• Page:
  How do I use Duo while traveling outside the U.S.?
• Page:
  Can students use fobs for Duo?
• Page:
  Are all University employees and students required to use Duo?
• Page:
  An Infographic: Answering 7 Questions About Using Duo 2-Factor Authentication from Student Employees
• Page:
  An Infographic: Answering 7 Questions About Using Duo 2-Factor Authentication from Faculty