You will receive a password change notification 15, 7, 5, 2 and 1 day before your password expires.
Follow these steps to change or reset your NinerNET password:
- Go to ninernet.charlotte.edu
- Click on Manage Account
- Log in with your current NinerNET account
- In the Account Security section under Change Password, enter and confirm your new password (HINT: The system maintains a record of your last 9 passwords, so you can't re-use them.)
- Click Reset Password - a success notification will appear at the top of the page
- Click Log Out
If you have problems, please contact the IT Service Desk online or call 704-687-5500.
Please see this FAQ for password expiration time frames.