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You will receive a password change notification 15, 7, 5, 2 and 1 day before your password expires.

Follow these steps to change or reset your NinerNET password:

  1. Go to 
  2. Click on Manage Account
    NinerNet Login
  3. Log in with your current NinerNET account

  4. In the Account Security section under Change Password, enter and confirm your new password (HINT: The system maintains a record of your last 9 passwords, so you can't re-use them.)
    NinerNET Change Password
  5. Click Reset Password - a success notification will appear at the top of the page
  6. Click Log Out
  7. If you have problems, please contact the IT Service Desk online or call 704-687-5500.


Please see this FAQ for password expiration time frames.

Related FAQs

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