How do I activate my NinerNET account?

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All employees and students are required to use Duo multi-factor authentication.

Follow these steps to activate your account:

Go to ninernet.charlotte.edu
Click on Activate Account
Enter your NinerNET username and birth date
Click Request Verification Code
Select where you want to receive the verification code (text message, alternate email, both)
1. If a cell phone number or alternate email address is not available, contact the IT Service Desk, 704-687-5500
Click Send Verification Code
Enter the verification code received, click Verify Code
You will be prompted to enroll in Duo - click Enroll Now
Click Start setup
You will be prompted to set up your Duo device - step through the configuration; see this FAQ if additional assistance is needed
After successfully setting up your Duo device, click Verify Enrollment

NEW STUDENTS: Confirming Duo enrollment is separate from submitting your intent to enroll. Submit your intent to enroll in your Future49er Portal.
Enter your new password and confirm password, click Reset Password
After a successful password reset, the NinerNET website will return to the login page and display the success notification at the top
If you have problems, please contact the IT Service Desk, 704-687-5500 or go to help.charlotte.edu and submit a ticket.

Please make sure your alternate email address and/or cell phone is correct. This information is required for emergency notifications, NinerAlerts, and account verification.

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