Tell Me

All employees and students are required to use Duo multi-factor authentication.

Follow these steps to activate your account:

  1. Go to ninernet.charlotte.edu
  2. Click on Activate Account
    NinerNET - Activate Account
  3. Enter your NinerNET username and birth date
  4. Click Request Verification Code
    NinerNET - Request Verification Code
  5. Select where you want to receive the verification code (text message, alternate email, both)
    1. If a cell phone number or alternate email address is not available, contact the IT Service Desk, 704-687-5500
  6. Click Send Verification Code
    NinerNET Send Code
  7. Enter the verification code received, click Verify Code
    NinerNET Verify Code
  8. You will be prompted to enroll in Duo - click Enroll Now
    Click Enroll Now
  9. Click Start setup
    duo start setup
  10. You will be prompted to set up your Duo device - step through the configuration; see this FAQ if additional assistance is needed
    duo choose authentication method

  11. After successfully setting up your Duo device, click Verify Enrollment
    Duo Verify Enrollment

    NEW STUDENTS: Confirming Duo enrollment is separate from submitting your intent to enroll. Submit your intent to enroll in your Future49er Portal.

  12. Enter your new password and confirm password, click Reset Password
    NinerNET Change Password
  13. After a successful password reset, the NinerNET website will return to the login page and display the success notification at the top
    NinerNET Successful Change

  14. If you have problems, please contact the IT Service Desk, 704-687-5500 or go to help.charlotte.edu and submit a ticket.

    Please make sure your alternate email address and/or cell phone is correct. This information is required for emergency notifications, NinerAlerts, and account verification.

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