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Mosaic computers in the William States Lee College of Engineering follow a different process. Mosaic staff upgrade Mosaic computers. 


Please see this FAQ to determine your current operating system version. In some cases, you might already be running the latest version.


The upgrade installation can be completed on or off-campus and should only take a few minutes and a single restart. In some cases, it may take up to 1 hour to complete and involve multiple reboots. 

  1. Plugin your University Windows computer.
  2. Log in to your University computer using your NinerNET credentials.

  3. You will see a prompt for a Windows Update:
  4.  You can choose to Pick a time, Restart tonight, or Restart now. 
  5. Once the updates are initiated, follow the prompts until installation is complete.


If you have trouble upgrading, contact the IT Service Desk at 704-687-5500 or

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