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Receiving calls on a Zoom shared line:

  • When someone calls a shared line, the call notification will display the delegator's name or shared line group's name and the line number that is receiving the call.
  • Click Accept to answer the call as you would normally for your line.

Changing the ring tone associated with each line:

  1. Sign in to the Zoom desktop client.
  2. Click your profile picture, then click Settings.
  3. Click the Audio tab.
  4. Scroll down to Ringtones.
  5. Use the drop-down menu associated with each line to assign a new ringtone.

Placing a call from a Zoom shared line:

  • Before making a call, select a shared line to use for the call. 
  • From the Phone area, open the Caller ID menu found below the dial pad.
  • Select the shared line to use as your Caller ID for the call.
    • Shared lines are labelled (shared) and have the shared line group's name above the number.

caller id menu under dial pad

See the following documentation for more information:

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