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The Office of OneIT is piloting Zoom phone starting Aug 2023. This FAQ is currently for pilot participants only.
We are adopting a softphone-first mindset to maximize Zoom phone capability. Softphone means that you will use a Zoom Phone App on either your computer or mobile device in lieu of a physical desk phone. So, the primary phone service will be through the Zoom app. The following resources are for the softphone or Zoom Phone App.
Zoom Phone support includes access to getting started videos and articles as well as online training for Charlotte faculty and staff.
We recommend the following article and short videos to help get you started:
If you are interested in a more in-depth training, we recommend the following Zoom Phone learning path (approximately 1 hour in length):