The current phone system is difficult to maintain and does not meet the needs of our hybrid workforce. After surveying the landscape, OneIT identified Zoom as being the partner who could most successfully meet the requirements for stability and flexibility.
We believe that Zoom phones will provide many advantages over our current system, including:
- Ease of use: Zoom phones are simple to set up and use, with a user-friendly interface that will make it easy for everyone on campus to make and receive calls from any device. You can also easily move from a phone call to a full Zoom video meeting in seconds.
- Enhanced features: With Zoom phones, we will have access to a range of advanced features that are not available on our current Cisco phones including SMS text messaging.
- Seamless integration: Zoom phones seamlessly integrate with our existing Zoom platform, making it easy to schedule and join calls and meetings. This integration best supports our hybrid workforce allowing employees to easily answer a university phone number from on-campus or remotely.
- Flexibility: Zoom Phone functions on a desktop, laptop, mobile device (Zoom softphone) or physical desk phone. In the upcoming months, we will be working with departments to identify the best option to meet their needs.
Phones continue to be an important tool used by faculty, staff and students. Policy 601.1 was recently updated to include a requirement that all permanent University employees be assigned a University phone number (whether a physical handset or VOIP number) to ensure operational integrity.