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Jabber allows employees to use their University phone number from a computer or mobile device.   Please note:

  • Only employees with a dedicated phone line can use Jabber. Employees who only have a voicemail box are not eligible.
  • If you want to use the Jabber on a mobile device with the mobile app, you will need to submit a request and select Cisco Jabber Request. 
  • To request a new phone line and Jabber, complete the New Line Request form.


The instructions below may vary based on device type and software version. The IT Service Desk will provide best effort support for mobile devices.

iOSAndroid
  1. Go to the App Store and search for Jabber
    1. For iPhones, you must contact the IT Service Desk to provide some information
      before the setup will complete
  1. Tap GET > INSTALL
  2. When the app installation is complete, click Open
  3. Tap Allow when asked to allow notifications
  4. Select if you want to use Siri with Jabber
  5. Select if you want Jabber to access your contacts
  6. Read the terms and tap Accept
  7. Tap Get Started Now
  8. Tap Ok to allow access to your microphone
  9. Enter your University email address and tap Continue
  10. Tap Accept when prompted about a certificate
  11. Enter your NinerNET username and password and tap Sign In
  12. A brief tutorial screen will display, tap NEXT
  13. You can now use Jabber on your iOS device


  1. Go to the Play Store and search for Jabber
  2. Tap INSTALL
  3. When the installation is complete, click OPEN
  4. Tap Accept after reading the terms
  5. Review the tutorial and then click GET STARTED
  6. Click Allow when prompted about phone calls
  7. Click Allow when prompted about contacts
  8. Click Allow when prompted about audio
  9. Click Yes or No to optimize battery usage
  10. Enter your University email address and tap Continue
  11. Tap Continue when prompted about a cerificate
  12. Enter your NinerNET username and password and tap Sign In
  13. A bried tutorial screen will display, tap NEXT

  14. You can now use Jabber on your Android device


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