Attention

Web Services is aware of an issue preventing some users from showing in the "All Users" list after logging into a site for the first time before having editor access. If you encounter this issue when attempting to add site editor access, please submit a ticket with your site's URL and the NinerNET usernames of the users you need added and Web Services will assist with adding their edit access. Web Services is working on a fix for this issue and will remove this warning once it is implemented in the coming days.


There are three types of user access roles available for Wordpress: (1) Site Manager, (2) Site Editor, and (3) Subscriber. Only the Site Manager and Site Editor roles have content editing access. Only Site Managers can grant Editor access to Site Editors.

Site Manager Access

The Site Manager role is reserved for your Wordpress website's primary contact. In addition to managing all site content, users with this role can add and remove Site Editors without having to submit a ticket to the Help Desk.

If you need to change your site's primary Site Manager, please submit a ticket and Web Services will be happy to assist. The Site Manager role will only be applied to users when requested by a current Site Manager or after verification by your area's leadership. Web Services will seek appropriate verification when needed.

Site Managers: How to Update User Roles to Grant or Remove Edit Access for another user

Grant Site Editor Access

  1. Have the person to whom you want to grant edit access log into your site (ex. https://yourwebsitename.charlotte.edu/user). This will automatically create their base account with the subscriber role, allowing you to then edit their access (see step 2).
    NOTE: If they are currently logged into any other campus WordPress site, please have them fully logout first.
  2. Go to the Dashboard and select Users > All Users from the menu at left to display the User list for your Wordpress site:
    wordpress menu with users selected
  3. Hover over the username of the user who needs Site Editor access and click Edit to access the User page.
  4. In the Role dropdown, select Site Editor and click the Update User button on the top right of the page:
    user page showing role drop down
    wordpress user roles

Remove Site Editor Access

  1. Go to the Dashboard and select Users > All Users from the menu at left to display the User list for your Wordpress site.
  2. Hover over the username of the user who needs Site Editor access removed and click Edit to access the User page.
  3. In the Role dropdown, select Subscriber and click the Update User button on the top right of the page.

Site Editor Access

All other users who need to manage content on a site will receive the Site Editor role. Like the Site Manager, Site Editors can add, edit, and delete content on your site. To request Site Editor access, please contact your Site Manager. If no site manager is available, please submit a ticket and a member of the Web Services team will assist.