Can't Find What You Need?
Have a Suggestion?
Browse by Category
EMAIL TAGGING INFORMATION
Email received from senders outside the University will be tagged with notifications in the subject line of the email:
Applied to all email received that originates from outside of The University of North Carolina at Charlotte
The university uses some 3rd party vendors to send emails - these emails may also be tagged as [EXTERNAL]
Email from valid senders and business partners could be marked as suspicious if not configured to send in a way that meets our security requirements.
If the message is from a trusted University vendor partner (sent on behalf of the University), OneIT Security Services can review - submit a ticket
EMAIL DELIVERY INFORMATION
Before taking any additional actions when not receiving emails, first check your Spam folder - see this FAQ for additional information.
You may hear from colleagues about emails that were sent, but not received by you. The following table lists some reasons why a message may not be delivered.
|Scenario||Reason for Tag/Block||Action for Sender|
|1||Email contains a URL (website link)||The University safeguards against malicious / suspicious URLs in email (email will be blocked)||If legitimate email, request sender remove URLs from message and resend|
|2||Email contains an attachment|
The University safeguards against malicious / suspicious attachments in email (the following attachment types will be dropped from the email and replaced with a message to the recipient)
If legitimate file sharing email, have sender share via a file sharing platform (Google Drive or Dropbox)
|3||Mass email sent from vendor||The University requires all email meet standard email authentication practices (tagged as [SUSPICIOUS] and delivered to Inbox)|
|4||Email sent from private domain||The University requires all email meet standard email authentication practices (tagged as [SUSPICIOUS] and delivered to Inbox)||See above Action for Sender|
|5||Email is encrypted||No action taken|
Encrypted email will be delivered to recipients mailbox, however, you should be cautious when opening encrypted emails from senders you do not know
If you find a legitimate message in Spam, you can create a filter for future emails to be delivered to your Inbox - see this FAQ.
As a recipient, there may be nothing you can do to solve these issues other than to relay the problem that was encountered to the sender of the email. Additionally, OneIT will not be able to resolve delivery issues other than those originating from our domains (@uncc.edu & @charlotte.edu).