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While attempting to log in to a Duo-protected application on iOS or macOS, the Duo Prompt does not display as expected:

To fix this issue:

iOS 12 or newer:

  1. Navigate to Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content.
  2. Uncheck Limit Adult Websites to completely disable content restrictions.

iOS 11 or older:

  1. Go to Settings > General > Restrictions > Websites.
  2. Uncheck Limit Adult Content to completely disable content restrictions. 

macOS 10.15 (Catalina) or higher:

  1. Open System Preferences.
  2. Navigate to Screen Time > Preferences > Content & Privacy. 
  3. Set any Web Content restrictions to Unrestricted access.