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To update some personal information in Banner, you will be required to verify your identity using your alternate email or phone number. If you do not have any alternate verification methods on file, please contact the OneIT Service Desk at 704-687-5500.
Employees and students can set up their new direct deposit information or edit their existing bank account information through My Charlotte as follows:
Click the Banner Self Service essential icon
Note to students
Click on your Direct Deposit message in the Student Account Block, select Direct Deposit Enrollment, and skip to step 5 of this FAQ.
Verify your identity by selecting a delivery method (either your cell phone or personal non-uncc email address) and select Send
Enter the Identification Code you received via Phone/Email in the text box provided and select the Continue button
Follow the instructions on the enrollment and change screen to add your bank account information (or edit the existing bank account information)
Select Add Account button to complete enrollment or the Save Changes button to update existing bank account information
Select the Exit option toward the top left of the screen
Enrollment in the University’s direct deposit program is mandatory for all University employees. For more information, view University Policy 602.1, Direct Deposit of Pay.
Make sure your personal (non-uncc) mailing address and phone number are current in Banner by following these FAQ instructions.
Email DirectDepositSupport@uncc.edu if you have difficulty (For security reasons, DO NOT include your bank information).