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  1. Log into
  2. Under the Banner Self Service menu select Personal Information
    Screenshot of Banner self service menu in My Charlotte with Personal Information option outlined in red
  3. In the My Profile screen click the Personal Information box to view and update your information.
    My Profile Personal Information screen in Banner Self Service
  4. Scroll to the Address, Email, and Phone Number sections. If your Permanent address, email, or phone number is not correct, edit the existing information by clicking on the pencil icon below the information or add new information by clicking the plus sign.

    At least one active address is required in Banner whether you elect a paper or electronic Form W-2.

    Personal Information email, address and phone number details in Banner Self Service

  5. For information on updating or adding your personal (non-uncc) email address to Banner, view this FAQ.

    Note: To update some personal information in Banner, you will be required to verify your identity using your alternate email or phone number. If you do not have any alternate verification methods on file, please contact the IT Service Desk at 704-687-5500.

Note that distribution of W-2 Wage and Tax Statements occurs annually by January 31. Please take the time to confirm that your permanent address is correct in Banner before December 31 annually.


Submit an IT Service Desk ticket at or by calling 704-687-5500.

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