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To update some personal information in Banner, you will be required to verify your identity using your alternate email or phone number. If you do not have any alternate verification methods on file, please contact the IT Service Desk at 704-687-5500.

  1. Log into
  2. Under the Banner Self Service menu select View Addresses and Phones
    Screenshot of Banner self service menu in my unc charlotte
  3. If your Permanent address is not correct, click Update Address(es) and Phone(s) at the bottom of the page.

    At least one active address is required in Banner whether you elect a paper or electronic Form W-2.

  4. Verify your identity using one of the options presented.

    verify your identity screenshot

  5. Complete the verification process by checking your alternate email or text message. 

    Email verification sample

    sample text message verification

  6. Enter the Identification Code, click Continue

    Authenticate screenshot

  7. To update an existing address, click the "Current" link to the left of the corresponding address.
  8. To insert a new address, select the address type from the pull-down list at the bottom of the page.
  9. Click Submit
  10. For information on updating or adding your personal (non-uncc) email address to Banner, view this FAQ.


Distribution of W-2 Wage and Tax Statements occurs annually by January 31. Please take the time to confirm that your permanent address is correct in Banner before December 31 annually.


Submit an IT Service Desk ticket at or by calling 704-687-5500.

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