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As of March 16 2021, if you are a student and have not yet enrolled in Duo Two-Factor Authentication, you will not be able to reset your password without first enrolling in Duo.
Follow these steps to change or reset your NinerNET password:
- Go to NinerNET
- Click on the Reset password link
- Enter your NinerNET username and birth date
- Click Request Verification Code
- Select where you want to receive the verification code (text message, alternate email, both) and click Send Verification Code
- Enter the verification code you receive, click Verify Code
You will be notified that you need to enroll in Duo - click Enroll Now to begin that process
See this FAQ for instructions on setting up Duo.
- After setting up Duo, type your new password, confirm password, click Reset Password
- After a successful password reset, the NinerNET website will return to the login page and display the success notification at the top
- If you have problems, please contact the IT Service Desk, 704-687-5500 or help@uncc.edu
Info
If you have both a mobile number and email listed, you can choose where you will receive a message with your verification code.
Please see this FAQ for password expiration time frames.
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