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As of March 16 2021, if you are a student and have not yet enrolled in Duo Two-Factor Authentication, you will not be able to reset your password without first enrolling in Duo.
Click Enroll Now

Follow these steps to change or reset your NinerNET password:

  1. Go to NinerNET
  2. Click on the Reset password link
  3. Enter your NinerNET username and birth date
  4. Click Request Verification Code
    NinerNET Request Code
  5. Select where you want to receive the verification code (text message, alternate email, both) and click Send Verification Code
    NinerNET Verification Code
  6. Enter the verification code you receive, click Verify Code
    NinerNET Enter Verification Code

  7. You will be notified that you need to enroll in Duo - click Enroll Now to begin that process
    Click Enroll Now 

    See this FAQ for instructions on setting up Duo.

  8. After setting up Duo, type your new password, confirm password, click Reset Password

  9. After a successful password reset, the NinerNET website will return to the login page and display the success notification at the top
  10. If you have problems, please contact the IT Service Desk, 704-687-5500 or submit online ticket at help.charlotte.edu

Info

If you have both a mobile number and email listed, you can choose where you will receive a message with your verification code. 

Please see this FAQ for password expiration time frames.


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