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Some offices rely on fax services. Using this file request feature may be a substitute. Each unit will need to evaluate specific business process. Level 0 - 2 data can be collected this way from both internal and external customers. 

In certain extreme circumstances, like the Covid-19 Pandemic, Dropbox file request functionality could be used for the collection of Level 3 data.  File request folders used for Level 3 must be stored in a Dropbox Team Folder - see this FAQ for more information.   IT OneIT Security Services must approve all Level 3 data requests.