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1. The Google Workspace (formerly G Suite) Core Apps are fully supported; training, documentation and desktop support are available. 
   1. Core Apps are covered by UNC Charlotte’s agreement with Google.
   2. Core Apps have a number of contractual protections related to the Family Educational Rights and Privacy Act of 1972 (FERPA), intellectual property, confidentiality, and data security.  
   3. Google has also made contractual commitments to omit advertisements from these services.  
   4. These services are subject to University appropriate use guidelines and electronic records policies (see this FAQ for more details).
   5. The Google Workspace Core Apps are: Gmail, Contacts, Hangouts, Google Calendar, Google Drive, Google Docs, Google Sheets, Google Slides, Google Forms, Google Groups, Google Sites, and Google Keep.
2. Google Consumer Apps have limited support; they can be downloaded and installed and troubleshooting is limited to best effort.
   1. Consumer Apps are additional apps governed by a different contract between individuals and Google. (Google terms of service and privacy policy). 
   2. These apps have been developed by Google but are not subject to the same protections as the Workspace Core Apps. 
   3. Many of these apps require connections to university email, calendars, Google Drive, or other data which could put university information resources at risk for potential exposure.
   4. In order to ensure the protection of university information, the Office of OneIT will review requests from faculty and staff to enable additional apps.  
   5. Because these consumer apps are not subject to the same agreements as the Workspace Core Apps, non-public university information should NEVER be stored in any Google Consumer app.
   6. The Google Consumer Apps are listed in this FAQ.
3. Marketplace Apps are not supported.
   1. Marketplace Apps are third-party apps designed by vendors to integrate with Google and are available in Google Apps Marketplace. 
   2. The ability to download Marketplace Apps is disabled because they often require access to Gmail, Calendar, Drive, or other data which could put University data at risk. 
   3. Google Marketplace Apps can be requested here.
   4. Google Marketplace Apps that have been approved are listed in this FAQ.
4. Chrome Apps and Extensions are not supported.
   1. Chrome Apps and Extensions are available for download and enhance Chrome browser functionality.  
   2. Consider checking with your Information Security Liaison prior to installing Chrome Apps or Extensions since these tools may access confidential or sensitive university information and pose security risks.

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